At Sansha Financial Services, we believe that trust is built not just through good advice — but through accountability, transparency, and care. We know that even in the most professional environments, misunderstandings or service concerns can occasionally arise. When they do, your voice matters.
That's why we've established a clear, empathetic, and efficient Grievance Redressal Process — ensuring that every client concern is addressed promptly and fairly.
Our goal is simple: To listen, to resolve, and to continuously improve the way we serve you.
As a boutique wealth advisory firm, Sansha Financial Services is built on relationships — not transactions. Every client, whether investing through Mutual Funds, PMS, AIF, or seeking NRI financial planning, deserves personal attention and prompt support.
We understand that timely communication and problem resolution are essential to maintaining your confidence. Our grievance redressal framework ensures that every query or complaint is handled with care, transparency, and professionalism.
When you reach out to us with a concern, we promise:
Your grievance will be acknowledged within a reasonable timeframe.
We'll provide a clear understanding of the issue and the steps being taken.
Our team will work to resolve your concern quickly and fairly.
If the matter requires escalation, it will be reviewed directly by our senior management team.
We aim to maintain 100% clarity and accountability throughout the process.
You can raise a grievance with us through any of the following channels. Our team will respond with empathy, diligence, and complete confidentiality.
Sometimes, a quick conversation can resolve things instantly — and we'd love to connect personally.
Ayesha
📱 +91 98451 90330
📧 ayesha@sanshafinancialservices.com
Sanchit
📱 +91 98198 11525
📧 sanchit@sanshafinancialservices.com
Call us, and we can even catch up over a cup of coffee to discuss your concerns in person.
Email USSend a detailed description of your concern along with any relevant documents or references to:
📧 info@sanshafinancialservices.com
Please include:
Our team will acknowledge your email within 48 working hoursand initiate the resolution process.
Prefer face-to-face discussion? We welcome you to meet our advisors at our office to discuss your grievance directly.
We value open dialogue, and sometimes, sitting together over coffee helps us understand your concern better and find a personalized resolution.
You don’t need to be an expert to invest wisely — you just need the right guide. Let us simplify your investment journey, so you can focus on living your best life while your money quietly grows in the background.
If your concern isn't resolved to your satisfaction within the standard response period, you can request an escalation to senior management. Your grievance will then be reviewed by a senior representative of Sansha Financial Services to ensure fair and timely closure.
We follow a structured, transparent escalation hierarchy designed to ensure that no client issue is overlooked.
We treat every grievance not as a complaint, but as an opportunity to improve. Each feedback helps us refine our processes, train our team better, and strengthen the trust you place in us.
We also ensure full compliance with SEBI and regulatory standards for financial intermediaries, including documentation, timelines, and reporting where applicable.
At Sansha Financial Services, we don't just manage wealth — we nurture relationships. Your experience, feedback, and satisfaction form the foundation of everything we do.
Whether it's a quick query or a serious concern, you'll always find us approachable, responsive, and willing to listen.
Because every client matters. Every voice is heard. And every concern deserves resolution with respect and care.
If you have a concern, feedback, or simply wish to talk things through, reach out to us today.
Ayesha
+91 98451 90330
ayesha@sanshafinancialservices.com
Sanchit
+91 98198 11525
sanchit@sanshafinancialservices.com
Call us and we can catch up over a cup of coffee — because financial relationships deserve real conversations.